Welcome to the GhillieLabs briefing room. Here are the answers to the most common questions our team and Marcus get from the field. If you can't find what you are looking for, feel free to drop us a line at support@ghillielabs.com.
🌲 Product & Fitment
Q: How do I choose the right size for a Ghillie suit?
A: Our suits are designed with an oversized fit so they can comfortably layer over your regular outdoor clothing. We highly recommend checking the specific size chart on the product page. If you are between sizes or plan to wear heavy fleece/jackets underneath for late-autumn wildlife observation, we suggest sizing up.
Q: Will the 3D leaves or threads snag easily on branches?
A: True field gear is built for the brush, and ours is no exception. We use double-stitched, high-density nylon threading and durable fabrics designed to resist minor snags. However, to extend the lifespan of your suit, we recommend avoiding heavy briars and thorny thickets when possible.
Q: Are your Ghillie suits breathable for summer outdoor activities?
A: Absolutely. Comfort in the field is everything. Our suits feature a lightweight, ultra-breathable full-mesh base interior. This structure allows maximum airflow, keeping you cool and comfortable even during hours of patient wildlife photography in warmer weather.
Q: How should I clean and maintain my Ghillie suit?
A: Never machine wash or tumble dry your Ghillie suit. To clean, simply shake off any dirt, twigs, or debris after your field trip. If needed, hand-wash or rinse it with cold water using a mild, scent-free detergent (essential for wildlife watching!), then hang it up to air dry in a shaded area.
📦 Shipping & Orders
Q: How much does shipping cost?
A: We want to get you into the right gear without unexpected costs. We offer Free Standard Shipping on all orders over $80. For orders under $80, standard shipping is a flat fee of $7.99. If you need your stealth gear urgently for an upcoming nature excursion, we also offer Express Shipping for $12.99.
Q: Which countries do you ship to?
A: We currently ship to the United States, Canada, the United Kingdom, Australia, New Zealand, Germany, France, and Austria. We utilize secure, specialized international logistics networks to ensure your gear arrives safely and clears customs smoothly.
Q: How long will it take to receive my package?
A: Standard Shipping: Usually takes 9–12 business days to arrive after processing. Express Shipping: Usually takes 6–9 business days to arrive after processing. Please allow 1–3 business days for our lab team to inspect and pack your gear before shipment.
💳 Payments, Returns & Security
Q: Is it safe to use my credit card on your website?
A: 100% safe. Our store is built on the Shopify platform, which features industry-standard Level 1 PCI-DSS compliance and SSL encryption. Your payment details are encrypted and securely processed; we never store your credit card information.
Q: What is your return policy?
A: We want you to be perfectly hidden. If your suit doesn't match your local environment or doesn't fit quite right, we offer a 30-day return policy. The item must be unused, free of outdoor debris/scents, and in its original packaging. Please check our [Returns & Refunds] page for detailed instructions.